Terms of Service

Last Updated: 2026-08-13

Welcome to Vitamin Mart. These Terms of Service ("Terms") govern your use of vitaminmart.pk (the "Site") and any purchases made through it. By accessing our Site or placing an order, you agree to these Terms. Please read them carefully before shopping with us.

About Us

Vitamin Mart is an online retailer of vitamins, supplements, and related wellness products, operating in Pakistan. We sell genuine, third-party manufactured products sourced from various brands and distributors.

Eligibility

You must be at least 18 years old, or shopping under the supervision of a parent or guardian, to place an order on our Site.

Products & Pricing

• We make every effort to ensure product descriptions, images, and pricing on our Site are accurate. However, errors may occasionally occur, and we reserve the right to correct any pricing or product information without prior notice.
• All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice.
• Product availability is not guaranteed and may change based on stock.
• Our products are dietary and nutritional supplements. They are not intended to diagnose, treat, cure, or prevent any disease, and should not be used as a substitute for medical advice. Please consult a healthcare professional before starting any new supplement, especially if you are pregnant, nursing, taking medication, or managing a medical condition.

Orders & Payment

• By placing an order, you confirm that the information you provide (name, address, contact details) is accurate and complete.
• We currently accept Cash on Delivery (COD). Payment is made directly to our delivery partner upon receipt of your order.
• We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, errors in pricing or product information, or issues with product availability.

Shipping & Delivery

Shipping is handled according to our Shipping Policy. Delivery times are estimates and may vary based on your location and courier availability.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review that policy for eligibility and process details.

Intellectual Property

All content on this Site — including text, graphics, logos, images, and product descriptions — is the property of Vitamin Mart or its respective owners and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

User Conduct

When using our Site, you agree not to:

• Provide false or misleading information
• Use the Site for any unlawful purpose
• Attempt to interfere with the security or proper functioning of the Site
• Copy, scrape, or misuse our content or product data for commercial purposes without permission

Limitation of Liability

To the fullest extent permitted by law, Vitamin Mart shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it. Our total liability for any claim related to a purchase shall not exceed the amount you paid for the relevant product.

Third-Party Links & Services

Our Site may use third-party services (such as payment processors, delivery partners, and advertising platforms) that have their own terms and privacy practices. We are not responsible for the content or practices of these third parties.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms or your use of the Site shall be subject to the jurisdiction of the courts of Multan, Pakistan.

Contact Us

If you have questions about these Terms, reach out to us:

📱 Phone: 0300 617 3366 ✉️ Email: hello@vitaminmart.pk 📍 Address: New Shalimar Colony, 60000, Multan, Pakistan