Return & Refund

Last Updated: 2026-08-13

We want you to be confident in every purchase you make with Vitamin Mart. If something isn't right, here's how our return and refund process works.

Return Window

You may request a return within 7 days of receiving your order.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be unopened, with the bottle seal fully intact
• The product must be in its original packaging, undamaged
• You must contact us within 7 days of receiving your order to initiate the return

Due to the nature of our products, we cannot accept returns on any item where the bottle seal has been broken or tampered with, in order to guarantee the safety and integrity of supplements for all our customers.

How to Request a Return

To start a return, contact us with your order number and reason for return:

📱 Phone: 0300 617 3366 ✉️ Email: hello@vitaminmart.pk

Our team will guide you through the next steps, including how to send the product back to us.

Refunds

Once your returned item is received and inspected to confirm it meets the conditions above, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days via bank transfer.

Non-Returnable Situations

We're unable to accept returns or issue refunds in the following cases:

• The bottle seal has been opened or broken
• The product shows signs of use or damage not caused during shipping
• The return request is made after the 7-day window
• The item was a final sale or clearance product (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We'll arrange a replacement or refund at no additional cost to you.

Contact Us

For any questions about returns or refunds, reach out to us:

📱 Phone: 0300 617 3366 ✉️ Email: hello@vitaminmart.pk 📍 Address: New Shalimar Colony, 60000, Multan, Pakistan